Terms and Conditions

As of July 2026. Provider: omniratio in Gründung UG (haftungsbeschränkt), Erlenweg 12, 26209 Hatten, Germany (“Provider”, “we”). These general terms and conditions (“Terms”) apply to the use of the Kyros platform (“Service”). In case of conflict between the German and English versions, the German version prevails.

1. Scope

These Terms apply to all contracts for the use of the Service between the Provider and the customer. Deviating terms of the customer do not become part of the contract unless the Provider expressly agrees to their application in writing. The Service is directed at business customers (entrepreneurs within the meaning of § 14 of the German Civil Code).

2. Services

The Provider offers a cloud-based platform for building and operating AI assistants, including the chat widget, knowledge base, moderation and further features described in the respective plan. The specific scope of functions follows from the service description of the chosen plan. The Provider may continue to develop the Service, provided the core contractual value is preserved.

3. Contract & cancellation

The contract is concluded upon registration or selection of a paid plan. The Starter plan is free forever; paid plans may include a free trial period. Unless agreed otherwise, subscriptions run on a monthly basis and may be cancelled at any time effective at the end of the current billing period. The right to extraordinary termination for good cause remains unaffected. Cancellations may be submitted in text form.

4. Prices & payment

Usage is billed via transparent per-message credits; the exact credit cost depends on the model chosen and is shown per model inside the application. The prices displayed at the time of booking apply, plus statutory VAT. Invoiced amounts are due upon receipt of the invoice. If the customer is in default of payment, the Provider may suspend access to the Service after reasonable notice.

5. Customer obligations

The customer is responsible for the content it uploads and for lawful use of the Service. The customer warrants not to process unlawful, infringing or harmful content and to keep access credentials confidential. Where the customer processes personal data of third parties, it acts as the controller within the meaning of the GDPR.

6. Liability

The Provider is liable without limitation in cases of intent and gross negligence as well as for injury to life, body or health. In cases of simple negligence, the Provider is liable only for the breach of material contractual obligations (cardinal obligations) and limited to the foreseeable damage typical for the contract. Any further liability is excluded. The Service uses AI models; no warranty is given for the factual accuracy of generated answers.

7. Data protection

The Provider processes personal data in accordance with the privacy policy. Details on data processing can be found on our GDPR page; a data processing agreement under Art. 28 GDPR is available on request. Security measures are described on the Security page.

8. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, the place of jurisdiction is the Provider’s registered office. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. Changes to these Terms will be communicated to the customer in text form and are deemed approved if the customer does not object within a reasonable period.