Knowledge base
Answers that are grounded in your own content.
The assistant answers from your own knowledge base — with clickable sources. And it honestly admits when it doesn’t know, instead of guessing.
What the knowledge base does
Grounded, honest and reusable.
Crawl URLs in bulk
Crawl entire websites at once — including direct links to hosted PDF, Word and Excel files.
Golden answers, verbatim
Add hand-written answers that are returned verbatim whenever a matching question comes in.
Clickable citations
Every answer carries footnotes with clickable citations — traceable back to the original source.
Visible search
The assistant narrates “Searching knowledge base…”, making it transparent where the answer comes from.
One asset, many assistants
A knowledge base is reusable — share it across as many assistants as you like.
Improve via chatlogs
Review real conversations and improve answers directly with “Revise” in Chatlogs.
How to build a knowledge base you can trust.
- Create a knowledge base and assign it to your assistant.
- Crawl URLs in bulk — including direct links to PDF, Word and Excel files.
- Write golden answers for critical questions so they come back verbatim.
- Test live; spot weak spots in Chatlogs and sharpen them with “Revise”.
Frequently asked questions
Give your assistant a single source of truth.
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