Conversational AI

Conversational AI refers to AI systems that communicate with people in natural language — understanding what is meant and responding sensibly. This includes chatbots, voice assistants and dialogue-capable widgets. At the core is a large language model that grasps the intent and context of a message rather than merely reacting to fixed keywords.

The difference from classic chatbots

Earlier chatbots followed rigid decision trees: predefined buttons, fixed paths, quickly hitting their limits. Conversational AI understands free phrasing, keeps the conversation context across several messages and can respond to the unexpected. The result feels less like a form and more like a conversation.

Conversational AI at Kyros

Kyros is a platform for building exactly these assistants — as a chat widget. At Kyros, a video avatar is in closed preview, not generally available; the chat widget answers in text with sources. To make the conversation not only fluent but also reliable, Kyros combines the language model with RAG for grounded, sourced answers and with moderation that screens incoming messages beforehand. Through interactive cards, the conversation can also trigger actions — such as capturing leads or calling your own API.