Golden answer

A golden answer is a hand-written model answer for a specific question that takes priority over the automatic search of the knowledge base. Whereas an assistant would normally use RAG to find matching passages and compose an answer from them, a golden answer defines exactly how an important question is answered — word for word.

Why golden answers matter

Some questions are too sensitive to leave to the chance of a text search: prices, return conditions, legally sensitive topics or statements that must follow the exact official wording. Golden answers hand you back control at precisely those points and ensure consistent, approved answers — regardless of how a user phrases the question.

Golden answers at Kyros

In the Kyros knowledge base you maintain golden answers alongside crawled URLs and uploaded documents. They are the fine-control tool for your most important questions and complement the assistant’s grounded, sourced answers. Because a knowledge base is reusable, your golden answers apply to every assistant you assign it to.